Technical support

Shepherd designs, manufactures, and maintains its own equipment. The DigitalSafety hub unit alerts the Shepherd real-time operations center to maintenance, calibration, or failing component issues. In the rare event of a problem, a Shepherd-certified technician is dispatched onsite to ensure the installation stays online or goes back online quickly. Clients can monitor component status from the Shepherd app.

Calibrations and inspections are included as part of the rental fees. Because calibrations are generated through Shepherd software, they cannot be altered or falsified.

Shepherd designs, manufactures, and maintains its own equipment. The DigitalSafety hub unit alerts the Shepherd real-time operations center to maintenance, calibration, or failing component issues. In the rare event of a problem, a Shepherd-certified technician is dispatched onsite to ensure the installation stays online or goes back online quickly. Clients can monitor component status from the Shepherd app.

Calibrations and inspections are included as part of the rental fees. Because calibrations are generated through Shepherd software, they cannot be altered or falsified.